Overview

Five9 offers pre-built contact center integrations with leading CRM systems such as Salesforce, ServiceNow, Microsoft, Oracle, and Zendesk. These integrations create a seamless and powerful combination of telephony capabilities and CRM, enhancing customer experiences and boosting agent efficiency. By leveraging Five9's contact center CRM integrations, organizations can maximize existing investments, increase agent productivity, and gain a competitive advantage.

Features and Capabilities

• Pre-Built CRM Integrations:
  • Five9 provides pre-built adapters for Salesforce, ServiceNow, Microsoft, Oracle, and Zendesk, offering a unified environment to fully capture and manage customer interactions.
• Embedded Telephony Controls:
  • Telephony controls are embedded into the CRM application, transforming it into a more powerful and productive tool for sales, marketing, customer service, support, and ticket management.
• Enhanced Agent Productivity:
  • Agents can access rich customer data, history, and information through CRM integrations, enabling them to deliver personalized service and improve efficiency during inbound or outbound interactions.
• Custom CRM Integrations:
  • For web-based or homegrown CRM systems, Five9's Agent Desktop Toolkit Plus (ADT+) offers a comprehensive framework of REST APIs, reference UIs, and additional tools to facilitate integration into your CRM.
• Leader in CRM Integration:
  • Five9's Professional Services team possesses deep expertise in contact centers and understands how to apply Five9 capabilities to your business. They collaborate with you to deliver a customized contact center solution tailored to your specific business requirements.
• Empowered Agents:
  • By integrating CRM with Five9, agents are equipped with comprehensive customer information, enabling them to provide a more human and personalized experience, regardless of the environment.