Seamless CRM integration: the primary piece of your CX strategy

Combine CCaaS with your customer relationship management software for world-class personalized service.

Twice the functionality, all the potential of data

Manage interactions directly from your CRM

Enhance customer service workflows and streamline business processes with data connectivity across systems and a single interface for managing interactions.

Advanced routing capabilities

Connect customers swiftly to the right agent to improve lead management and streamline marketing efforts.

Personalized customer experience

Benefit from real-time data access and analysis to tailor experiences and journeys across all channels and touchpoints.

Improved agent performance

A single interface boosts user adoption and simplifies training, providing performance-enhancing features without adding complexity.

AI-fueled assistance to the advisor

Improve AHT and FCR with AI recommendations and wrap-up suggestions based on the CRM customer data and real-time transcriptions from Odigo. 

Real business impact

CRM data synchronization and cross-platform functionality increase operational efficiency by monitoring unified statistics and dashboards.

Smooth integration with leading CRM solutions

Odigo fully integrates with leading cloud-based CRM software for exceptional omnichannel journeys.

Salesforce

Integration with Salesforce’s CRM enables a memorable experience for both customers and agents that leverages smart routing regardless of the channel for increased customer satisfaction. With an Odigo connector for Service Cloud Voice (BYOT), your contact center can take advantage of a Salesforce native integration to automatically benefit from Odigo and the CRM innovations and boost performance with real-time Next Best Action recommendations and work summaries. 

Pega

With an Odigo connector for Pega Customer Service CRM, combine Odigo’s expertise in voice call qualification and intelligent routing with Pega’s workflow orchestration. Together Odigo Open CTI and Pega CRM provide your agents with innovation, information and tools that make interactions enjoyable.