ICE Credit Bureau Management helps servicers reclaim critical time investigating and correcting credit disputes. Integrated with ICE’s industry-leading MSP® loan servicing system, Credit Bureau Management comprises two modules that automate cumbersome manual processes and help servicers reduce the cost and overhead associated with credit disputes. The Effective Dated Payments module helps servicers capture and correct payments that were reported to credit bureaus as being posted past their due date. The Dispute module both streamlines time-sensitive processes in a reasonable investigation and acts as a repository for all credit disputes that come in to your team – whether internally or externally. Credit Bureau Management can pull a customer’s loan information directly from MSP to compile a report to the four major credit bureaus. Integration with third-party credit dispute history provider removes the need for servicers to re-enter information when submitting forms to credit bureau reporting agencies. Servicers can define how they want payment corrections presented and completed to meet business needs. Credit Bureau Management helps servicers index their disputes, manage pipeline workflows, preserve a reproduceable audit trail to support compliance. It provides visibility into the dispute pipeline and allows servicers to see at the loan level which back-office employee is working on which dispute.

Features:

• Reduction of manual data entry: Credit Bureau Management can pull a customer’s loan information directly from MSP to compile a report to the four major credit bureaus
• Seamless flow of data: Integration with third-party credit dispute history provider removes the need for servicers to re-enter information when submitting forms to credit bureau reporting agencies
• Configurable logic: Servicers can define how they want payment corrections presented and completed to meet business needs
• “One-click” audit trail: Credit Bureau Management helps servicers index their disputes, manage pipeline workflows, preserve a reproduceable audit trail to support compliance
• Workflow management: Provides visibility into the dispute pipeline and allows servicers to see at the loan level which back-office employee is working on which dispute
• **Effective Dated Payments module **Capture and correct post-dated payments with ease
  • Reduce manual reporting
  • Streamline reasonable investigations
• **Disputes module **Save critical time when disputes come in
  • Streamlines the time-sensitive processes that comprise a reasonable investigation.
  • The solution automatically compiles information used in investigating or correcting a credit dispute, while also recording why the information was used for audit purposes.
  • Acts as a repository for all credit disputes that come into a servicer’s team – whether from a credit reporting agency, your customers, or internally.