Overview

Coveo for Workplace is an advanced AI-powered solution designed to optimize digital workplace experiences by providing intelligent search, personalized recommendations, and unified knowledge access. This platform leverages artificial intelligence to understand user intent and context, delivering relevant information and insights that enhance employee productivity and collaboration. Coveo for Workplace helps businesses improve efficiency, streamline knowledge management, and foster a connected and informed workforce.

Features

• AI-Powered Search: Utilize semantic search to connect employees with the most relevant information by understanding user intent and contextual meaning. This feature enhances the discoverability of knowledge across various repositories.
• Generative Answering: Generate secure, accurate answers using large language models (LLMs) and unified indexing. This feature improves self-service success by providing a single destination for search, answers, advice, and conversations.
• Personalized Recommendations: Predict and prescribe what employees need with proactive models for content and knowledge recommendations. This drives action and engagement by delivering personalized experiences.
• Unified Knowledge Access: Provide employees with unified access to enterprise-wide knowledge, ensuring that they can resolve issues quickly and efficiently.
• Dynamic Navigation: Display the most relevant facets first based on user activity. This feature helps employees find what they need faster by dynamically adjusting navigation options.
• Expertise Locator: Identify and connect with subject matter experts within the organization. This feature enhances collaboration and knowledge sharing by making it easy to find and engage with experts.
• Case Assist: Optimize case creation and boost case deflection by providing relevant information and suggestions during the case creation process.
• Analytics and Insights: Gain valuable insights into employee behavior and preferences with detailed analytics and reporting. This feature helps businesses make data-driven decisions to optimize their digital workplace strategy.
• Integration with Workplace Platforms: Seamlessly integrate with popular workplace platforms like SharePoint, Google Workspace, and ServiceNow. This feature ensures a smooth implementation and enhances the overall functionality of the digital workplace.

Benefits

• Improved Employee Productivity: Enhance employee productivity by delivering personalized and relevant experiences based on AI-driven insights and recommendations.
• Streamlined Knowledge Management: Improve knowledge management by providing unified access to information and intelligent search capabilities, making it easier for employees to find the information they need.
• Enhanced Collaboration: Foster collaboration and knowledge sharing by connecting employees with subject matter experts and providing personalized recommendations.
• Data-Driven Decisions: Leverage AI-powered insights and analytics to make informed decisions and optimize digital workplace strategies. This feature helps businesses stay ahead of market trends and employee expectations.
• Seamless Integration: Integrate with popular workplace platforms to ensure a smooth implementation and enhance the overall functionality of the digital workplace.
• Competitive Advantage: Gain a competitive edge by offering individualized, trusted, and connected experiences. This feature helps businesses differentiate themselves in the market and attract top talent.