Overview

Coveo AI-Relevance Platform is a comprehensive AI-powered solution designed to enhance digital experiences by providing advanced search capabilities, personalized recommendations, and unified content management. This platform leverages artificial intelligence to deliver the most relevant information, insights, and answers based on user behavior and context. Coveo's AI-driven approach ensures that businesses can offer individualized, trusted, and connected experiences to their customers and employees.

Features

• AI-Powered Search: Utilize semantic search to connect users with the most relevant information by understanding user intent and contextual meaning. This feature enhances the discoverability of content across various repositories.
• Generative Answering: Generate secure, accurate answers using large language models (LLMs) and unified indexing. This feature improves self-service success by providing a single destination for search, answers, advice, and conversations.
• AI Recommendations: Predict and prescribe what users need with proactive models for content and product recommendations. This drives action, conversion, and revenue by delivering personalized experiences.
• Unified Personalization: Automate content personalization and product discovery to suit each individual's context and intent. This feature ensures that interactions are relevant and personal, enhancing user engagement.
• Dynamic Navigation Experience: Display the most relevant facets first based on user activity. This feature helps users find what they need faster by dynamically adjusting navigation options.
• Content and Product Recommendations: Learn from users' clicks and views to recommend relevant content and products. This feature personalizes recommendations in real-time based on user intent and past interactions.
• Session-Based Product Recommendation: Personalize recommendations in real-time based on user intent during a session. This feature enhances the shopping experience by providing relevant product suggestions.
• Predictive Query Suggestion: Personalize query suggestions based on real-time interactions. This feature helps users discover relevant information faster by predicting their search queries.
• Smart Snippets: Display a snippet of the best answer directly in search results. This feature provides users with direct, non-generated answers to their queries, improving search efficiency.
• Case Assist: Optimize case creation and boost case deflection by providing relevant information and suggestions during the case creation process.
• Semantic Encoder: Enhance search results with vector-based, contextual understanding of queries. This feature improves the accuracy and relevance of search results.

Benefits

• Enhanced User Engagement: Improve user engagement by delivering personalized and relevant experiences based on AI-driven insights and recommendations.
• Increased Conversion Rates: Drive higher conversion rates by providing users with the most relevant content and product recommendations, tailored to their needs and preferences.
• Improved Self-Service Success: Enhance self-service success by generating accurate and secure answers using generative answering capabilities. This reduces the need for human intervention and improves user satisfaction.
• Streamlined Content Management: Centralize and unify content from various repositories, improving discoverability and accessibility. This feature ensures that users can easily find the information they need.
• Data-Driven Decision Making: Leverage AI-powered insights and analytics to make informed decisions and optimize digital experiences. This feature helps businesses stay ahead of market trends and customer expectations.
• Competitive Advantage: Gain a competitive edge by offering individualized, trusted, and connected experiences. This feature helps businesses differentiate themselves in the market and attract more customers.