The Core Patient Engagement Platform (PEP) by DrDoctor is designed to create a seamless, patient-first experience within healthcare systems. It connects teams, services, and patients by centralizing forms, messages, and bookings, thereby reducing bottlenecks, easing administrative pressure, and enabling care teams to act more efficiently and safely. The platform aims to eliminate the need for staff to chase information across disconnected systems, reducing manual tasks and improving patient clarity and access to care. Key features include a frictionless sign-on process that doesn't require app downloads or passwords, leveraging existing hospital data for secure access. It facilitates request-based rescheduling, allowing patients to easily request appointment changes that are then reviewed by staff before updating PAS/EPR systems. Video consultations are integrated, allowing for secure remote care delivery directly from EPR systems. The platform also offers an ad-hoc forms builder and library for collecting critical patient information digitally, with logic, calculations, and image uploads, which can be integrated back into hospital systems. Automated notifications and reminders via SMS or email keep appointments on track, reducing DNA rates. Digital letters offer a paperless alternative to traditional mail, with print fallback for those who need it. Core PEP is built for rapid deployment and integrates with existing NHS infrastructure using standards like HL7, FHIR, or APIs, eliminating data silos and avoiding the need for system rip-and-replace. It supports a wide range of use cases including patient communication, reducing DNAs, enabling remote care, optimizing scheduling, improving perioperative pathways, creating capacity, reducing waiting lists, and driving cost savings.

Features & Benefits

• Frictionless Patient Portal: Award-winning web-based portal with simple login (last name, DOB, postcode) and NHS App integration, boosting adoption and digital literacy.
• Request-Based Rescheduling: Empowers patients to request appointment changes easily, with staff oversight, reducing wasted appointments and improving patient support.
• Secure Video Consultations: Enables scalable remote care delivery directly from EPR systems, with clear notifications and cross-device compatibility.
• Digital Forms Builder: Customizable digital forms with logic, calculations, and image uploads for collecting patient data, integrated with EPRs.
• Automated Notifications & Reminders: Customizable SMS and email reminders to keep appointments on track, reducing DNAs and improving patient preparedness.
• Digital Letters: Faster, cheaper digital letter delivery with automatic print fallback, reducing print costs and admin time.
• Seamless Integrations: Rapid deployment and low-code integration with existing NHS infrastructure (PAS, EPR, RIS) using HL7, FHIR, or APIs, eliminating data silos.