Overview

Majesco Copilot GenAI is an innovative solution that integrates Generative AI into insurance operations, enhancing efficiency and customer experience. By embedding advanced AI capabilities across Majesco's insurance platforms, Copilot GenAI streamlines processes, automates tasks, and provides real-time assistance, enabling insurers to meet modern demands effectively.

Features and Capabilities

• Embedded Intelligence: Acts as a dynamic digital assistant within Majesco products, facilitating user interactions across Property & Casualty (P&C) and Life & Annuity & Health (L&AH) insurance offerings.
• Policy Assistance: Simplifies the comprehension of intricate policy details, streamlines correspondence, and accelerates routine tasks, including member summaries and dynamic dashboard visuals.
• Billing Support: Simplifies data retrieval, payment data requests, and other customer service inquiries related to billing.
• Claims Enhancement: Enhances note-taking, correspondence drafting, and customer inquiries with AI-powered assistance.
• Loss Control Empowerment: Empowers users with detailed risk recommendations by leveraging Large Language Model (LLM) capabilities combined with historical loss control data.
• Real-Time Assistance: Provides real-time answers to rating questions, enhancing underwriting processes.
• Enhanced Underwriting Insights: Integration with Majesco’s EcoExchange offers detailed property intelligence, improving underwriting decisions.
• Product Studio Copilot: Offers real-time user interaction for seamless Q&A and enhanced decision-making in product development.
• Parent/Child Array Rating: Efficiently manages complex rating scenarios, such as multiple buildings on a property.
• Copilot Automation: Automates bill and invoice processing, saving significant time per claim.
• Fast Upgrades: Enables significantly faster product upgrades while maintaining the integrity of configurations.
• Enhanced Performance: Optimizes user engagement, reduces human error, and enhances operational efficiency.