ConVox Predictive Dialer Software is an advanced system designed to enhance the efficiency and productivity of call centers. It automates the dialing process, intelligently filtering out non-responsive leads, voicemails, busy tones, and invalid numbers, ensuring that agents are connected only to live prospects. This significantly increases talk time and reduces downtime, making it ideal for high-volume outreach operations such as telemarketing, lead generation, and collections. The system is built with flexibility, allowing users to choose between predictive, progressive, and preview dialing modes to suit specific business needs, from managing large outbound campaigns to delivering a more personalized customer experience. A key aspect of ConVox Predictive Dialer is its strict adherence to TCPA regulations, which helps businesses mitigate legal risks. Additionally, it offers advanced features like call recording for agent training and quality assurance, and provides essential tools for maintaining accurate records and optimizing follow-up strategies. By harnessing the power of automation, ConVox Predictive Dialer streamlines operations, boosts agent performance, and elevates the overall customer experience. It enables call centers to move beyond manual dialing, embracing a smarter, more productive approach to managing outbound campaigns and achieving higher conversion rates, subscriptions, and collections.

Features & Benefits

• Boost Agent Productivity
  • Utilizes predictive dialing at the core of contact center operations to ensure agents are constantly engaged in live conversations, reducing idle time and driving more conversions.
• Data Input & CRM Integration
  • Integrates with CRMs to auto-fill lead data, eliminating manual errors and enhancing overall productivity.
• Automatic Call Distribution (ACD)
  • Routes calls to the best-suited agent using ACD logic for optimal customer experience.
• Call History & Records
  • Automatically logs every call to eliminate manual work and ensure accurate records for follow-up and compliance.
• Lead Re-churn (Manual/Auto)
  • Allows customization of lead re-churn rules to optimize timing, prioritize follow-ups, and improve re-engagement success.
• Dynamic Dial Pacing
  • Adjusts dialing speed dynamically (1-10) to match agent availability, balancing efficiency with call quality and minimizing abandoned calls.
• Number Masking
  • Displays familiar or local numbers to increase call pickup rates and reduce customer hesitation.
• List Management & Dialing Control
  • Enables, disables, or schedules lead lists, and controls lead list dialing frequency and order (serial/ratio based) to prioritize hot leads and missed call redials.
• Call Back Assignment
  • Schedules call-backs intelligently, allowing agents to focus on high-priority leads and meaningful conversations.
• Multi-Campaign Facility
  • Supports running multiple outreach campaigns simultaneously, targeting different audiences with specific goals.
• Five-Party Conference
  • Connects up to five participants in one call for collaborative discussion and faster resolution.
• Redial/Alternate Number Dialing
  • Automatically retries unanswered numbers or switches to alternates to improve successful contact chances.
• Live Dashboard & Reporting
  • Monitors real-time agent activity and campaign performance from a dynamic, actionable dashboard view, complemented by comprehensive performance and interaction reports.
• Power BI Integration
  • Unlocks powerful analytics and custom visualizations by integrating call data with Microsoft Power BI.
• Eliminate Unproductive Calls
  • Prioritizes calls based on specific success criteria, ensuring agents connect with potential customers rather than wasting time on unproductive leads, resulting in higher efficiency and better outcomes.
• Control Contact Attempts
  • Built-in controls regulate contact attempts and adhere to industry-specific legal requirements, such as limiting call frequency and maintaining compliant hours of operation.
• Reduce Costs
  • Enables agents to connect with more leads in less time, lowering the cost per contact and maximizing outreach while maintaining cost efficiency.