ConVox offers a state-of-the-art Interactive Voice Response (IVR) system designed to redefine customer interactions and optimize call management for businesses. An IVR system plays voice menus to callers and accepts keypad or voice input, allowing customers to choose support options, access account information, or be routed to the appropriate agent or department. This significantly reduces call handling time and improves efficiency by intelligently directing calls. As a leading IVRS solution provider, ConVox enables organizations to efficiently manage high call volumes while maintaining quality and service excellence. The solution reduces customer wait times, ensuring prompt and seamless responses. It employs advanced voice recognition technology for intelligent call routing, connecting customers to the right department or agent, thereby improving customer service quality and allowing agents to focus on more complex queries. The system also provides detailed call statistics and customizable reports, enabling organizations to understand caller behavior, monitor call completion rates, and identify opportunities for continuous improvement.

Features & Benefits

• Multi-Tasking
  • Supports multitasking and multi-threading capabilities, enabling the concurrent handling of up to 4 analogue channels and 30 digital channels.
• Automatic Connection
  • Automatically establishes a connection in response to an incoming ring signal from the caller.
• Adaptable
  • Highly efficient and reliable, capable of handling a wide range of tasks and adapting to changing circumstances and demands.
• Flexibility
  • Compatible with all exchanges, voice lines, trunk lines, and telecom operators across landline and mobile networks.
• Reports
  • Provides detailed call statistics and customizable reports to track performance metrics effectively.
• ODBC Support
  • Offers seamless database integration through ODBC support for accessing various standard databases.
• Multiple Language Support

- Provides multiple language support with user-configurable channel-specific language options.