The ConVox IP PBX software serves as an advanced, comprehensive telephone system that enables communication over IP data networks. It is engineered to integrate the latest industry features and offers high adaptability, allowing for easy installation or interconnection with existing PBX setups. This solution provides a robust suite of communication tools, including voicemail for missed calls, 'Follow Me' call redirection, and detailed Call Detail Record (CDR) reports for effective monitoring and management. Its Interactive Voice Response (IVR) system allows callers to access self-service options and facilitates efficient call routing. The system features browser-based web management for straightforward configuration and efficient administration, alongside a centralized global directory for easy contact access. Beyond core telephony, ConVox IP PBX supports integrated SMS messaging, real-time chat between extensions, email sending, and seamless faxing via TIFF file uploads/downloads, streamlining diverse communication workflows. For administrators, it offers flexible integration with various phone types (IP, Soft, Analog), eliminates the need for additional server hardware, and provides granular extension rights control, including call recording permissions and web login management. It seamlessly integrates with existing email and SMS systems and external PBX setups using standard interfaces like PRI or SIP, allowing for extensive customization to align with specific business processes. Security is a paramount concern, with features like highly secure user access, voice data encryption between server and agents, restricted report access through robust session handling, protection against data injection, and fortification against cross-site attacks, ensuring the integrity and confidentiality of all communications.

Features & Benefits

• Voice Mail
  • Allows callers to leave messages when no one is available, ensuring no communication is missed.
• Follow Me
  • Automatically redirects incoming calls to alternate extensions or external numbers when the intended recipient is unavailable, ensuring seamless communication.
• CDR Reports
  • Provides detailed and comprehensive call and extension reports for effective monitoring and management.
• IVR (Interactive Voice Response)
  • Enables callers to access self-service options and input data for efficient call routing.
• Web Management
  • Offers browser-based access for straightforward configuration and efficient system management.
• Global Directory
  • Manages a centralized directory of global contacts, ensuring visibility and accessibility for all users within the system.
• Call Forwarding
  • Seamlessly redirects calls to a mobile number or other extensions when a user is unavailable, ensuring uninterrupted communication.
• Conference
  • Supports both internal and external conference modes, enabling versatile collaboration across teams and participants.
• SMS
  • Easily send SMS messages to individuals or groups directly through the IP PBX system, streamlining communication.
• Manage Contacts
  • Create and manage contact groups effortlessly within the system for better organization and accessibility.
• Fax
  • Send and receive faxes seamlessly by uploading or downloading TIFF files, ensuring reliable document sharing.
• Chat
  • Access the built-in chat feature to communicate conveniently with other extensions in real-time.
• Email
  • Leverage the system to send emails to individuals or groups, facilitating efficient communication across teams.
• Extension Phone Flexibility
  • Offers flexible integration options with IP Phones, Soft Phones (with headphones), or Analog Phones, adapting to existing setups.
• No Extension Hardware In Server
  • Eliminates the need for additional hardware on the server side, simplifying installation and reducing costs.
• Extension Rights Control
  • Administrators can tailor extension rights, including call recording permissions, viewing call data records, enabling web login, and managing functionalities like chat, SMS, call forwarding, conferencing, email, and fax.
• Email Integration
  • Seamlessly integrates email systems with ConVox IP PBX to centralize and enhance communication workflows.
• SMS Integration
  • Incorporates SMS functionality into the system, enabling efficient communication and instant message delivery.
• Customization
  • Tailors the solution to align perfectly with specific business processes and operational needs.
• PBX Integration
  • Easily connects with external PBX systems using standard interfaces like PRI or SIP, ensuring compatibility and smooth functionality with existing infrastructure.
• Highly Secure Access
  • User access is tightly controlled with restricted rights, and passwords are masked during entry to safeguard sensitive information.
• Voice Encryption
  • Voice data is encrypted between the server and agents, protecting calls from unauthorized snooping or interception.
• Session Handling
  • Access to reports is restricted, ensuring that only admin-approved logins can view or manage sensitive data.
• No Data Injection
  • The MYSQL Server is protected from data injection attempts, maintaining data accuracy and security.
• Cross Site Attack Protection
  • The application is fortified against cross-site attacks, safeguarding the system from potential security breaches.