Overview

Conviva's Operations Teams solution empowers organizations to swiftly identify, prioritize, and resolve performance issues that directly impact user conversion rates. By providing precise root-cause analysis across applications, backend APIs, and third-party services, Conviva reduces resolution times and enhances operational efficiency. The platform's real-time anomaly detection capabilities allow teams to proactively address experience issues, ensuring seamless user interactions and sustained engagement.

Features and Capabilities

• AI-Based Anomaly Detection: Activate real-time anomaly detection within seconds, monitoring millions of user cohorts to promptly identify and assess experience issues.
• Precise Root-Cause Analysis: Quickly pinpoint performance bottlenecks within applications, internal backend API endpoints, or third-party services, facilitating targeted and efficient issue resolution.
• Automated Experience Baselining: Eliminate the need for manual alert configurations by utilizing automatic baselining for numerous customer cohorts, streamlining the monitoring process.
• Unified Visibility: Provide engineering, operations, and support teams with access to real-time data, breaking down silos and ensuring faster issue resolution.
• Flow-Based Metrics: Track and optimize every step of the digital experience to ensure user journeys lead to engagement and revenue.
• AI-Augmented Diagnostics: Leverage AI-driven insights to detect issues before they affect customers, enabling proactive management of potential problems.
• Single Pane of Glass: Consolidate multiple data tools into a unified platform, reducing complexity and enhancing collaboration across teams.
• Actionable User Flow Metrics: Analyze user interactions in real-time to prioritize features and improvements that matter most to customers.