Overview

Conviva offers engineering teams a comprehensive solution to monitor and enhance user experiences across applications. By providing real-time insights into user interactions, application performance, and system responses, Conviva enables teams to swiftly identify and address issues that may hinder user satisfaction. The platform's lightweight, client-side SDK facilitates seamless integration, capturing detailed telemetry data without the need for extensive manual instrumentation. This empowers engineering teams to maintain optimal application performance, drive continuous improvements, and ensure a seamless user journey.

Features and Capabilities

• Unified Customer Journey Monitoring: Conviva provides a comprehensive view of the customer journey, tracking interactions from user interface navigation to backend systems and third-party APIs. This holistic perspective enables engineering teams to swiftly identify and address conversion bottlenecks, ensuring a seamless user experience.
• Effortless Application Interaction Monitoring: With Conviva's lightweight, client-side Software Development Kit (SDK), teams can automatically capture detailed data on user actions, application performance, system responses, and custom events. This automation eliminates the need for manual event-level instrumentation, streamlining the monitoring process and reducing development overhead.
• Full-Census, Comprehensive Client-Side Telemetry: Conviva's platform monitors every user session and device, analyzing hundreds of metrics across thousands of customer cohorts and tens of thousands of dimensions. This extensive data collection ensures that engineering teams have the insights needed to maintain optimal application performance and swiftly address any issues that arise.
• Continuous Improvement Facilitation: By establishing baselines for user experience and service performance, Conviva enables teams to measure, test, and analyze the impact of new application versions, features, or ecosystem changes. This data-driven approach supports ongoing enhancements to quality of experience, fostering a culture of continuous improvement within engineering teams.
• Real-Time Analytics and Visualization: Conviva processes over 5 trillion daily events, offering real-time, cost-effective, and stateful computation across diverse datasets. This capability allows engineering teams to visualize critical user flows with both business and technical context, facilitating a deep understanding of how system performance impacts user engagement and experience.
• Scalable Data Processing Infrastructure: Designed to handle massive data volumes, Conviva's platform supports real-time streaming analytics with sub-second latencies. Its horizontally and vertically scalable system ingests trillions of events daily, ensuring that engineering teams can rely on robust and efficient data processing to inform their decision-making.
• Customizable Metrics and Business Context Integration: Conviva allows for the automatic ingestion of all user events to compute Quality of Experience (QoE) metrics. Teams can easily enrich this data with one-click customization, creating and visualizing metrics relevant to their specific roles. This flexibility ensures that product, engineering, IT, and business units can align system performance with customer experience objectives effectively.
• AI-Driven Incident Response Optimization: To reduce the time and resources spent on incident response, Conviva employs artificial intelligence to minimize false positives across the end-user experience. This approach enables engineering teams to prioritize and address the most critical customer-impacting issues promptly, enhancing overall operational efficiency.
• Seamless Integration and Deployment: Conviva's lightweight SDK is designed for easy setup, allowing engineering teams to integrate the platform into their applications without extensive effort. This seamless deployment ensures that teams can focus on delivering exceptional user experiences rather than being bogged down by complex integration processes.
• Cross-Functional Collaboration Enhancement: By providing a unified platform that visualizes all existing custom tags and offers one-click customization, Conviva breaks down silos between teams. This centralized solution fosters collaboration among product, engineering, IT, and business units, ensuring a cohesive approach to optimizing user experience and system performance