Overview

BIK is a cloud-based platform designed for e-commerce brands to significantly improve conversion rates, customer retention, and lifetime value. The solution delivers over 100 pre-built AI commerce agents (or allows custom agents) covering acquisition, retention, support, and more. Clients have achieved substantial ROI improvements and higher conversion efficiency.

Features and Capabilities

• Agent-based AI automation: Pre-built AI agents covering acquisition, retention, order management, and helpdesk; brands can also build custom agents with defined goals and success criteria.
• Funnel & attribution tracking: Full funnel tracking via Conversion API, in-chat funnel events, and smart cohorts for retargeting top-of-funnel prospects.
• Smart segmentation & cohorts: Creation of high-intent custom cohorts from chat interactions and look-alike audiences for new customer acquisition.
• Multi-channel conversational commerce: Enables chatbots, web widget conversions, WhatsApp, Instagram, and web push, supporting both marketing and customer support in conversational format.
• Gamification & engagement widgets: Website widgets such as spin-the-wheel and scratch cards to capture leads, increase engagement, and drive conversions.
• Integration & open API platform: Connects with existing system stacks via webhooks and REST API blocks.
• Supporting analytics & insights: Provides real-time insights, messages per day, and ROI metrics (e.g., 137× ROI) to measure performance across conversion and retention efforts.