LivePerson's Conversational AI solutions leverage generative AI and 27+ years of expertise to deliver natural, human-like interactions at scale across voice and messaging channels. These solutions are designed to enhance customer engagement, improve operational efficiency, and provide valuable insights for businesses.

Key Features

Conversational Cloud® A comprehensive platform for managing AI chatbots and human agents

• Identifies customer intent to drive engagement
• Supports commerce and customer service interactions

Voice AI Modernizes customer experience across voice and digital channels

• Creates unified conversational flows
• Utilizes AI-powered voice assistants and analytics

Conversational Intelligence Provides deep insights into customer interactions

• Offers AI-powered conversational insights
• Includes bot and agent performance reporting
• Delivers actionable analytics across channels

LP 360 End-to-end conversation strategy management

• Transforms contact centers into digital powerhouses
• Builds and manages AI-powered chatbots
• Guarantees outcomes

Benefits

Enhanced Customer Experience Delivers natural, human-like interactions at scale

• Provides personalized and context-aware conversations
• Offers seamless integration across voice and messaging channels

Improved Operational Efficiency Optimizes contact center operations

• Automates routine inquiries with AI chatbots
• Enables human agents to focus on complex issues

Data-Driven Insights Leverages AI to understand customer interactions

• Provides actionable analytics for continuous improvement
• Offers performance reporting for bots and agents