LivePerson's Conversational AI chatbots are advanced virtual agents designed to enhance customer interactions across popular messaging channels. These AI-powered chatbots go beyond simple automation, offering a sophisticated blend of artificial intelligence and machine learning to deliver personalized, efficient, and meaningful conversations with customers.

Key Features

Intent Manager Analyzes customer intentions using advanced analytics

• Real-time customer data updates
• Identifies areas for improvement and automation opportunities

Conversation Builder No-code platform for creating AI chatbots and automated flows

• Enables seamless collaboration between human agents and AI chatbots
• Delivers personalized customer experiences

Integrations Flexible bot management tool for connecting various systems

• Unifies key systems and data in the Conversational Cloud
• Integrates with CRM, scheduling tools, order management, and more

LLM Enhancements Utilizes Generative AI to create engaging chatbot experiences

• Converts webpages, PDFs, and FAQs into interactive conversations
• Uses natural human language to showcase brand expertise

Benefits

Improved Efficiency Streamlines customer service operations

• Handles routine inquiries 24/7
• Frees up human agents for complex tasks

Cost Reduction Lowers operational expenses in customer support

• Up to 50% lower cost per conversation compared to voice
• Reduces labor costs through automation

Enhanced Customer Experience Provides faster and more personalized service

• 15% higher first-contact resolution rates
• 20% improved average order value
• 10x higher conversion rates

Scalability Expands customer support capabilities

• Handles multiple conversations simultaneously
• Offers multilingual support