Gupshup's Conversation Cloud is a unified customer engagement platform that transforms conversations into growth opportunities. It enables businesses to acquire, engage, convert, and support customers through their preferred messaging channels. The platform offers scalable messaging across various channels, AI-powered interactions, and seamless integration with existing tools. It empowers marketers, growth managers, and customer service leaders to boost conversions, increase revenue, and improve customer satisfaction while reducing costs. With features like multi-channel messaging, AI agent...
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Gupshup
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Gupshup's Conversation Cloud is a comprehensive platform designed to revolutionize customer engagement through conversational experiences. It enables businesses to interact with customers on their preferred messaging channels, creating opportunities for growth at every stage of the customer journey. The platform combines powerful messaging capabilities, AI-driven interactions, and seamless integrations to help businesses acquire, engage, convert, and support customers more effectively.
Key Features Omnichannel Messaging Leverage API-driven messaging across multiple channels
- Send and receive messages at scale via WhatsApp, RCS, SMS, and Voice
- Optimize communication with smart multi-channel fallback
AI-Powered Interactions Create intelligent, two-way conversations with customers
- Implement AI Agents for scalable engagement
- Craft custom interactions using drag-and-drop Conversation Builder
Advanced Analytics and Segmentation Gain insights and target customers effectively
- Create granular segments based on customer attributes and conversational signals
- Compare campaigns and track ROI with comprehensive analytics
Benefits Improved Customer Engagement Enhance customer interactions and satisfaction
- Communicate in customers' preferred languages
- Achieve 3.5X higher engagement rates
Cost-Effective Customer Support Streamline support processes and reduce expenses
- Lower support costs by 10%
- Enable faster query resolution with seamless live agent handover
Accelerated Business Growth Drive conversions and expand customer base
- Generate and qualify leads efficiently
- Experience up to 40X user growth