Put customers in control of conversations with personalized, predictive experiences on their preferred channel.

• **AI that Understands Your Customers: **Industry-leading Conversational AI technology to automate customer interactions across voice and digital channels. Built using proprietary natural language processing (NLP) technology, [24]7.ai’s intelligent virtual agents truly understand the meaning behind every customer request and ensure a contextual, on-demand support experience for your customers.
• **Automation that Drives Self-service: **Empower customer self-serve across voice, chat, and messaging channels—without human agent intervention. Virtual agents answer customer queries instantly with natural, interactive conversations, improving FCR and operational efficiency.
• **Bot Building that is Effortless: **Reduce costs and speed up deployment with code-free, intuitive bot building. Build conversations once and watch them work flawlessly across all your channels. Update content as often as you need and publish changes in seconds, optimizing customer experiences.

Features

• **Interactive FAQs: **Deliver modern, natural, and context-aware FAQs that deploy easily and answer questions in multiple languages. Seamlessly connect users to live agents when needed.
• **Natural Language IVR: **Transform your IVR with AI-powered human-like smart responses for a natural, self-service experience. Resolve customer issues faster by understanding accents, dialects, and slang accurately
• **Semantic Search: **Understand customer requests and provide accurate responses, even if they are misspelled or have contextual nuances.
• **Unified Knowledge Base: **Enhance self-service with a centralized knowledge base and deep learning technologies for seamless customer and agent support.
• **Multimodal CX: **Upgrade traditional IVR calls by pushing rich, interactive visuals on smartphones. Customers can complete complex tasks independently for a smoother experience.
• **Voice2Messaging: **Route voice callers to chat with agents on messaging channels for a seamless omnichannel experience, combining IVR efficiency with messaging flexibility.