The Conversation API serves as a gateway to omnichannel customer engagement, enabling businesses to connect with customers across various channels through one simple API. It aims to deliver a mobile-first experience, allowing businesses to expand their marketing reach, reduce barriers to purchase, and upgrade customer service. With the Conversation API, businesses can attract customers on the apps they prefer, provide relevant information to prospects, and remove long phone waiting times by enabling customers to message when and where it suits them. The API offers 100% reach with a wide channel lineup, easy integration with existing tools, and simplifies messaging by optimizing messages for individual channels. Its flexibility allows for easy addition of new channels. It supports SMS, MMS, WhatsApp, RCS, Facebook Messenger, Instagram, Apple Messages for Business, Viber, Telegram, Kakao Talk, LINE, and WeChat.

Features:

• Get 100% reach: With the biggest channel lineup, you can ensure you’ll reach your customers around the world.
• Easy integration: No matter what tools you’re using, Conversation API will integrate, automate, and scale like a dream.
• Keep it simple: Focus on the message, not the how. Let Conversation API do the hard work optimizing your messages for individual channels.
• Flexibility built in: Now there’s no heavy lifting when adding a new channel, just switch it on and off as you go!