CONVERGENCE Cloud AV Manager is a multi-tenant, cloud-based software platform that enables AV practitioners to centrally monitor, control, and audit all their customers’ ClearOne Pro Audio and Video devices worldwide. Delivered as Management as a Service (MaaS), it provides a secure, central hub administered by ClearOne, allowing practitioners to manage multiple client organizations from a single dashboard. Each organization account receives its own customizable dashboards, unlimited user management, and detailed device/server lists. The platform supports single sign-on via LDAP, graphical user-action history, and integrated communication tools. AV practitioners can track client usage for invoicing and auto-payment reminders, while clients benefit from a cloud-supported central hub and local agent servers for global device connectivity. The solution is tailored for scalable, recurring management of AV networks, supporting both practitioners and end-customer organizations.

Key Features

Multi-Tenant Management as a Service (MaaS) Centralized management for multiple client organizations.

• Manage all customer devices from a single pane of glass
• Recurring revenue opportunities for AV practitioners

Customizable Dashboards and Device Lists Comprehensive, at-a-glance system overview.

• All-inclusive dashboards for device status and performance
• Detailed lists of devices and servers per organization

Unlimited User Account Management Flexible user and role administration.

• Unlimited user accounts per organization
• Custom user roles (Owner, Organizer, Operator, Observer) and location-based permissions

Integrated Communication Tools Built-in support for collaboration and alerts.

• Video, audio, and chat tools for real-time communication
• Email and SMS text alert settings for device events

Single Sign-On and Security Streamlined and secure access.

• LDAP integration for single sign-on
• Secure, cloud-administered environment

Graphical User-Action History Audit and track user activities.

• Visual history of user actions for compliance and troubleshooting

Client Usage Tracking and Billing Support Automated support for business operations.

• Track client tenant usage for invoicing
• Optional auto-payment reminders

Location-Based Device and User Management Organize devices and users by dynamic hierarchies.

• Assign devices/users to locations (city, building, room)
• Filter dashboard views by location, product, and system

Benefits

Centralized, Scalable AV Management Efficiently manage AV networks for multiple clients.

• Reduces operational complexity for AV practitioners
• Supports global device connectivity and monitoring

Enhanced Security and Control Protects data and streamlines access.

• Secure cloud administration by ClearOne
• Granular user and role management

Operational Efficiency and Automation Minimizes manual effort and improves responsiveness.

• Automated alerts and notifications
• Remote troubleshooting and updates

Business Enablement for AV Practitioners Supports recurring revenue and client management.

• Usage tracking for invoicing
• Multi-tenant architecture for scalable service delivery