CONVERGENCE AV Manager is a unified software platform designed for organizations to centrally monitor, control, and audit ClearOne Pro Audio and Video devices from any location. It is available in two main editions: Cloud AV Manager (offered as Management as a Service, or MaaS) and Enterprise AV Manager (self-hosted, on-premises, or private cloud). The platform supports organizations of any size, providing real-time access to device status, configuration, and performance data. It enables IT and AV teams to manage user permissions, automate device discovery, perform remote updates, and receive alerts, all through a secure, single-pane-of-glass dashboard. The solution is built for scalability, security, and operational efficiency, making it suitable for enterprises, multi-site organizations, and high-security environments.

Key Features

Centralized Device Monitoring and Control Unified dashboard for real-time status and management of all connected devices.

• Monitor, configure, and troubleshoot devices remotely
• Interactive summary dashboards with dynamic filtering by location, product, and system

Flexible Deployment Options Available as cloud-based (MaaS) or on-premises software.

• Cloud AV Manager for multi-tenant, subscription-based management
• Enterprise AV Manager for self-hosted, high-security environments

User and Role Management Granular control over user access and permissions.

• Assign devices and users to location hierarchies (city, building, room)
• Customizable user roles (Owner, Organizer, Operator, Observer) and custom roles

Automated Device Discovery and Updates Streamlines onboarding and maintenance.

• Auto-discovery of ClearOne Pro Audio devices
• Remote batch firmware updates and project file management

Security and Redundancy Robust security and high availability.

• HTTPS, encrypted cloud servers, 256-bit password management
• Multiple server instances for redundancy and performance

Alerts and Notifications Stay informed of system status and issues.

• Email and SMS text alerts for device events and updates

Integration and Extensibility Supports third-party system integration.

• RESTful web interface for external management systems

Benefits

Operational Efficiency Reduces manual effort and downtime.

• Centralized management saves time and resources
• Remote troubleshooting and updates minimize site visits

Scalability and Flexibility Adapts to organizations of any size and structure.

• Supports multi-site, global deployments
• Flexible licensing and deployment options

Enhanced Security and Control Meets enterprise and high-security requirements.

• Self-hosted option for complete data control
• Granular user and device access management

Improved Visibility and Reporting Enables proactive system management.

• Real-time dashboards and dynamic filtering
• Comprehensive audit and reporting tools