tawk.to Contacts is a cloud-based CRM (Customer Relationship Management) solution built into the tawk.to platform, designed to help businesses manage and organize customer and organization data across multiple channels. The tool allows users to add, track, and update unlimited contacts and organizations, view complete conversation histories, and create custom attributes and segments for advanced filtering and grouping. Contacts is fully integrated with tawk.to’s live chat and ticketing systems, enabling seamless access to shared customer data in real time. The interface is customizable, allowing users to tailor the display and data fields to their business needs. No installation or IT expertise is required, making it accessible for teams of any size. Additional features include SMS messaging, billing, calendar appointments, and asynchronous messaging, all managed from a unified dashboard.

Key Features

Multi-Channel Conversation Management Centralizes all customer interactions across chat, email, and more.

• View complete conversation histories
• Access data from multiple channels in one place

Unlimited Contacts and Organizations No restrictions on the number of records.

• Add and manage unlimited contacts
• Organize by company or group

Custom Attributes and Segmentation Tailor data fields and group contacts for targeted actions.

• Create custom attributes for contacts
• Filter and segment by any field

Integrated with Live Chat and Ticketing Seamless workflow with other tawk.to tools.

• Update profiles directly from chats or emails
• Assign tickets and track support activity

Customizable Display Personalize the CRM interface to business needs.

• Add, remove, and sort columns
• Save custom views for different teams

Additional CRM Functions Enhance customer engagement and operations.

• Send and receive SMS messages
• Request and receive payments (billing)
• Set and manage appointments (calendar)
• Asynchronous messaging for ongoing conversations

Benefits

Centralized Customer Data All customer information and history in one place.

• Improves team collaboration and knowledge sharing
• Reduces time spent searching for information

Enhanced Customer Engagement Personalized and timely communication.

• Enables proactive support and sales follow-up
• Increases customer satisfaction and retention

Scalable and Flexible Grows with your business needs.

• Unlimited records and properties
• Customizable to fit any workflow

No Cost and Easy Adoption Accessible to all users without financial or technical barriers.

• Free forever, no hidden fees
• No IT expertise required