Al-powered solution to deliver enhanced customer experience

With increasing competition and FinTech organisations devouring on bank's customers, there is a growing need from financial institutions to leverage technology to streamline their customer acquisition process. Contact Management Solution enables banks and financial institutions to conduct effective campaign management, reporting management and call management to accelerate their sales engine and drive the growth of business operations. KiyaAl Contact Management Solutions optimizes customer experience using real-time information based on past interactions and increases revenue by suggesting personalized offers. Enabled with Al and RPA technology, the contact management solution offers a unified interface for multiple users and entities to access a complete history of interactions with each customer and run campaigns for sales and promotional purposes. The solution is also equipped with NLP algorithms that allow to adapt to customers' language preference regionally, domestically as well as internationally.

Key Attributes

• Multi-functional contact management system
• Seamless integration with legacy systems of banks
• Equipped with multi-lingual capability
• Robust lead management system
• Robust Authentication & Validation
• Complaint with Changing Regulations

Value Delivered

• Agile
• Real-time Engagement
• Cognitive Automation
• Continuous Satisfaction
• Omnichannel
• Valuable Insights