Deliver Smarter, Faster, and Efficient Customer Support with AI Copilot Solutions

Transform Agent Experience Boost agent efficiency, enhance customer satisfaction, and modernize your contact center with our cutting-edge AI-powered tools. From advanced ACD capabilities to real-time Agent Assist tools and seamless integration across voice channels, our AI Copilot solutions are designed to streamline workflows and drive exceptional results. With an intuitive, widget-based interface, agents can optimize workflows and deliver faster, consistent customer service, whether working onsite or remotely.

Features

• **Unified Agent Workspace: **Simplify operations with a centralized AI-powered platform that integrates voice, video, chat, messaging, and email. Built by agents for agents, the customizable [24]7 Assist workspace combines real-time insights, next-best-response recommendations, and seamless CRM integration.
• **Real-Time Recommendations with Agent Assist  : **Agent Assist acts as your team’s AI Copilot, delivering real-time, next-best responses and actions. By automating issue diagnosis and retrieving insights from knowledge bases, this AI+HI teaming reduces agent workload while ensuring effective, personalized customer interactions.
• **Multimodal Capability with [24]7 Active Share: **Allow agents to send interactive digital content directly during calls. From product comparisons to secure payment links, Active Share simplifies complex tasks without disrupting conversations, reducing average handle time (AHT) and enhancing the customer experience.   
• **Smart Call Routing with Automatic Conversation Distribution (ACD): **Ensure customers connect with the right agent or queue using ACD. This intelligent call distribution minimizes wait times, improves first-call resolution, and aligns customer needs with agent expertise for faster, more effective support.   
• **Real-Time Agent Performance Monitoring: **Equip supervisors with tools to track escalations, compliance, and real-time agent performance. Dashboards provide operational insights such as AHT, agent availability, and queued customers, ensuring swift action to improve efficiency and outcomes.   
• **Gen AI-Powered Agent Training and Performance Tools: **Leverage tools like Conversation Simulation, Smart Rating, and Auto Summaries, powered by generative AI, to elevate agent performance. Enable agents to practice scenarios, receive real-time feedback, and save time with automated conversation summaries. Real-time dashboards empower supervisors to address skill gaps and ensure continuous improvement.   

Benefits

• **Increased Efficiency: **Automate repetitive tasks, allowing agents to focus on meaningful customer engagements. With AI-powered tools, agents handle queries faster, improving productivity and reducing resolution times.
• **Agent Productivity: **Equip agents with tools like Agent Assist and real-time coaching to streamline workflows, reduce burnout, and boost job satisfaction, enabling them to consistently exceed performance metrics.
• **Actionable Insights: **Provide supervisors with a comprehensive view of team performance and trends. Use these insights to optimize strategies, refine training programs, and drive continuous operational improvement.