Contact Center Cloud by StraViso is designed to turbocharge agent productivity and deliver an elevated customer experience by supporting all digital channels, including website, social media, voice, and applications. Leveraging AI and automation, it aims to improve agent productivity, increase first-call resolution rates, and enhance customer and employee satisfaction (CSAT and ESAT). The platform empowers agents to provide digital-first customer service from anywhere, at any time, facilitating seamless communication across voice and digital channels through an all-in-one suite of digital capabilities enhanced with chatbots and predictive AI. It offers seamless integrations with third-party systems such as workforce management, CRM, SAP, and collaboration tools like MS Teams and Zoom. The solution also focuses on delivering superior customer self-service through conversational AI bots that interact with customers, collect information upfront, and eliminate blind transfers, thereby empowering agents to provide more personalized service. Furthermore, it provides data-driven decision-making capabilities with CX analytics, using AI models to analyze conversations and offer insights through intuitive dashboards to supervisors for improving first contact resolution, agent efficiency, and more. Key benefits include reduced agent attrition, faster customer query resolution, increased first call resolution rates, and higher CSAT scores.

Features & Benefits

• Omnichannel Customer Engagement: Enables seamless communication across voice and digital channels, including website, social media, and applications, with AI-enhanced chatbots.
• Seamless Integrations: Integrates with critical third-party systems like workforce management, CRM, SAP, and collaboration tools (MS Teams, Zoom).
• Superior Customer Self-Service: Utilizes conversational AI bots for voice and chat to simplify and personalize engagements, collect information upfront, and empower agents.
• Data-Driven CX Analytics: Analyzes conversations using AI models to provide insights for improving first contact resolution, agent efficiency, and customer satisfaction through dashboards and performance analytics.
• Agent Empowerment: Reduces agent attrition and empowers agents for improved customer engagement and faster query resolution.