Scale high-performing CX with AI-driven actions

AmplifAI drives the best actions for every role, from agent to supervisor to quality leads. Teams reinvest time maximizing contact center results.

Features

• **Next Best Action AI: **Patented next best action elevates frontline teams by identifying the most effective actions to enhance behaviors, productivity and results.
• **High Performer Persona Modeling: **Create a blueprint for success by modeling the winning behaviors of your top performers, scaling all-star actions company-wide.
• **Gen AI Recognition: **Craft personalized, results-driven recognition messages tailored to each user, boosting engagement and fostering positivity.
• **AI Coaching Plans and Summaries: **Gain coaching insights with AI-driven game plans and summaries, improving focus, effectiveness, and productivity during 1 on 1's.
• **Quality Co-Pilot and Auto QA: **Drive a comprehensive quality feedback loop by combining auto QA, quality-driven coaching and QA recognition.
• **AI Training, Predictive Goals & more: **Upskill new-hires with simulated customer conversations, help agents hit realistic targets with predictive goals, and much, much more…