Overview:

ConnectWise PSA (formerly ConnectWise Manage) is a powerful business management solution designed for as-a-service MSPs. It streamlines workflows through AI-driven automation, enhancing efficiency and allowing teams to focus on customer relationships. With centralized IT management and seamless integration with third-party tools, ConnectWise PSA™ provides a unified work environment. Key features include project management, time tracking, billing automation, and a responsive service desk. Experience continuous innovation and maximize your solution investments with ConnectWise, transforming your business operations and customer satisfaction.

Key Features:

• **AI Assistance for Hyperautomation: **Boost productivity with AI-driven tools that streamline workflows, allowing your team to focus on customer relationships.
• **Centralized IT Management: **Seamlessly integrate with third-party and ConnectWise solutions for a unified work environment.
• **ConnectWise Sidekick™ for PSA: **Enhance customer experience with rapid ticket resolution through AI and machine learning, available directly in Microsoft Teams.
• **Continuous Innovation: **Stay ahead with ongoing updates and features that redefine business management for modern MSPs. Join our webinars for insights into future innovations.
• **ConnectWise Asio™ Platform: **The first platform tailored for MSPs, combining generative AI and automation for enhanced customer satisfaction and operational speed.
• **Powerful Integrations: **Achieve a single-pane-of-glass IT management experience by integrating with your preferred tools and services.

PSA Software Features:

• **Pipeline Building: **Strengthen and predict your sales pipeline to enhance communication with prospects.
• **Service Desk: **Maintain a responsive and effective service desk, regardless of challenges.
• **Billing Automation: **Simplify recurring billing through automation, ensuring timely payments.
• **Time Tracking: **Monitor billable and non-billable time meticulously by client, project, or task.
• **Project Management: **Oversee multi-faceted projects to meet deadlines and budget commitments.
• **Reporting: **Utilize a robust reporting engine for actionable insights to drive data-driven decisions.