Overview:

ConnectWise MDR™ (Managed Detection and Response) provides 24/7 fully managed endpoint defense specifically designed for Managed Service Providers (MSPs). With ConnectWise MDR™, MSPs can ensure comprehensive cybersecurity by leveraging elite cybersecurity experts to monitor, detect, and respond to threats, while reducing the costs and complexities associated with in-house security operations.

Key Features & Capabilities

• **Continuous Monitoring and Detection: **Leverage multi-layered threat detection and 24/7 security monitoring to minimize client threat exposure, reducing alert fatigue by focusing on high-risk security events.
• **MSP-Specific Threat Intelligence: **The Cyber Research Unit (CRU) provides threat intelligence tailored to MSP-specific threats, using AI and machine learning to detect and respond to risks unique to client environments.
• **Incident Response & Mitigation Support: **With customizable runbooks and incident response guidance, ConnectWise MDR™ offers proactive response strategies, enabling faster resolution times and reducing incident impacts.
• **Dashboards and Reporting: **Real-time reporting and an MDR Executive Report provide insights into security posture, compliance requirements, and response actions to keep clients informed and secure.
• **Elite Cybersecurity Expertise: **Access to top-tier cybersecurity experts who manage the entire detection and response process, optimizing resources and enhancing client security.
• **Comprehensive Integrations: **Seamlessly integrates with ConnectWise RMM™ and ConnectWise PSA™ to streamline agent management, ticketing, invoicing, and incident handling for improved operational efficiency.
• **Enhanced EDR Support: **Supports multi-vendor endpoint detection and response (EDR) solutions from Bitdefender, SentinelOne, and Microsoft, providing flexibility to meet specific client needs.
• **Incident Response Retainer: **Optional add-on for root cause analysis, post-incident monitoring, and ongoing recovery, further strengthening client cybersecurity postures.
• **Dedicated Partner Program: **ConnectWise offers marketing and sales support, brandable campaigns, and co-selling opportunities to help MSPs grow their cybersecurity practices.
• **Peer Networking and Learning Opportunities: **Access to IT Nation Secure, IT Nation Evolve, and other ConnectWise communities fosters peer collaboration, best practice sharing, and continued cybersecurity education.