Overview:

ConnectWise Automate is a robust RMM (Remote Monitoring and Management) software designed to empower IT teams with advanced automation capabilities, streamlining the monitoring, management, and support of client networks. With a suite of out-of-the-box scripts, comprehensive monitoring tools, and automation capabilities, ConnectWise Automate enables managed service providers (MSPs) to improve efficiency, reduce downtime, and exceed service delivery expectations.

Features:

• **Asset Discovery: **Automatically identifies and monitors all connected devices on managed networks, detecting new devices and securing the environment from potential cyber threats.
• **Endpoint Management: **Provides instant access to client devices for quick issue resolution, reducing downtime and enhancing customer satisfaction.
• **Patch Management: **Simplifies device updates by automating the configuration, testing, and installation of Windows and third-party patches, keeping devices optimized and secure.
• **Remote Monitoring: **Enables proactive monitoring and issue resolution for network performance, application stability, and security concerns before they affect client operations.
• **IT Automation: **Offloads routine IT tasks, allowing technicians to focus on high-value projects and improve overall service efficiency.
• **AI Scripting Assistance with ConnectWise Sidekick: **Leverages AI to streamline PowerShell script creation, accelerating task automation and keeping team members in control with approval processes.
• **Proactive Support: **Automates Tier 1 support, resolves recurring issues, and enhances client satisfaction through proactive IT management.
• **Improved Time Management: **Streamlines routine issue remediation, allowing teams to focus on higher ROI projects and boost customer satisfaction.
• **Enhanced Technology Insight: **Offers detailed reporting and metrics, providing insights into managed technology health and performance for data-driven decision-making.