ConnectSmart Go provides real-time visibility into off-premise orders by routing through ConnectSmart Kitchen to generate accurate pickup quotes based on actual kitchen activity. It enhances guest communication with accurate wait times and two-way SMS updates, helping guests stay informed from ordering through pickup. The system coordinates the entire restaurant workflow by marking guests and drivers as arrived, notifying back-of-house staff on kitchen screens, and enabling release and fast-tracking of orders from the to-go stand with real-time kitchen updates. All data is live, enabling smarter operational decisions and better guest experiences, which in turn drives loyalty and profitability. APIs enable frictionless integration across the ConnectSmart platform, POS systems, online ordering, and delivery partners, backed by award-winning support and extensive partner integrations.

By connecting guest expectations with precise operational data, ConnectSmart Go helps restaurants reduce wait times, improve order accuracy, and streamline kitchen and front-of-house coordination. The solution supports a wide ecosystem of integrations (including 80 POS partner integrations) and provides ongoing assistance to keep technology stacks synchronized. The result is a more efficient off-premise program, higher guest satisfaction, and sustained business growth.

Features & Benefits

• Real-time off-premise data for accurate wait times: Uses actual kitchen activity to quote pickup times and keep guests informed.
• Two-way SMS guest updates: Sends and receives messages with guests to confirm orders and ETA.
• End-to-end coordination of guests, drivers, and kitchen: Marks arrivals, notifies back-of-house, and streamlines to-go order releases with real-time kitchen data.
• APIs and frictionless integrations: Bi-directional APIs connect ConnectSmart platform components with POS, online ordering, and delivery partners.