ConnectPath CX is a cloud-based service developed by CloudHesive, leveraging AWS technology to extend and optimize the capabilities of Amazon Connect. It provides an advanced agent control panel, extensive management features, and real-time analytics, enabling organizations to improve customer experience and operational efficiency in their contact centers.

Key Features

Advanced Agent Control Panel Provides a modern, intuitive interface for contact center agents, streamlining workflows and improving productivity.

Management and Productivity Tools Offers a suite of tools for supervisors and managers, including dashboards, reporting, and workflow automation.

Real-Time Analytics Delivers actionable insights into contact center performance, allowing for data-driven decision-making and rapid adjustments.

Scalability and Global Deployment Enables organizations to scale their contact center operations up or down as needed and deploy globally within minutes.

Integration Capabilities Seamlessly integrates with AWS services and third-party applications, supporting customization and extension of the customer experience.

Omnichannel Support Facilitates customer interactions across multiple channels, including voice, chat, and email.

Automation and Intelligent Routing Supports automation of routine tasks and intelligent routing of interactions to the most suitable agents based on skills and history.

Benefits

Enhanced Customer Experience Empowers agents with better tools, leading to faster, more efficient customer support and improved satisfaction.

Operational Efficiency Streamlines contact center management, reduces manual tasks, and optimizes resource allocation.

Cost-Effective and Agile Leverages cloud technology for rapid deployment, lower infrastructure costs, and flexible scaling.

Security and Compliance Benefits from AWS’s robust security and compliance framework, ensuring safe and reliable customer interactions