Seamlessly integrate Salesforce and Jira

Keep everyone on the same page and ensure all teams have the latest and most accurate info on customer inquiries and service requests.

Key benefits

Enhance visibility

Boost teamwork and productivity with bi-directional data flow that aligns Sales, Support, and Dev teams, reducing communication gaps and unnecessary back-and-forth.

Improve productivity

Replace error-prone manual duplication of data with fast automated workflows. Teams can begin work on customer requests in minutes instead of days.

Reduce user license fees

Decrease the number of Salesforce user license needed by enabling team members to access vital customer information directly in Jira.

Streamline workflows for smarter, faster decision-making and support

Auto synchronization and aggregated comments

Keep data reliable and current, ensuring Salesforce and Jira users can easily access updated, consolidated info for smarter decisions and better service.

Automate workflows

Automatically create Salesforce records in Jira and vice-versa. Associate Salesforce records to a Jira issue and vice-versa.‍ Supports one-to-many and many-to-many relationships.

Advanced field mapping

Map custom fields between Salesforce and Jira, map different fields between Salesforce and Jira based on the object type, and create Jira issues with multiple subtasks.

Ramp up customer satisfaction

Empower employees and external customers alike to request service support within the tools they already use, like Slack, MS Teams, and WhatsApp to drive higher CSAT scores.

More features

"Set it and forget it” configuration

Easily connect cases and customers right out of the box for a plug-and-play solution for non-developer administrators.

Quick View Panel and reporting features

Give yourself (and your team) instant access to the data you need without having to switch platforms.

Support for all custom and standard Salesforce objects

Get the confidence you need for complete Salesforce object coverage so nothing ever gets missed.

License Consolidation

Lower licensing costs by optimizing the total number of user licenses you need for the developers on your team.