Xyte Connect+ provides a unified, secure, and scalable cloud interface for managing and monitoring a wide array of AV, UC, and intelligent building devices and spaces. It empowers system integrators and Managed Service Providers (MSPs) to oversee thousands of devices from various vendors through a single pane of glass, eliminating the complexity of disparate management tools. The platform facilitates remote, end-to-end device management, allowing users to monitor and control connected devices from all supported manufacturers, or integrate custom devices using Xyte’s robust APIs. This solution significantly enhances customer support capabilities by enabling remote troubleshooting, reducing the need for costly on-site visits ("truck rolls") for routine tasks, and fostering recurring revenue streams through the bundling of hardware with value-added software and service contracts. Xyte Connect+ streamlines operational workflows and minimizes downtime by offering centralized cloud-based controls, comprehensive firmware version management, and immediate notifications for anomalies. It supports universal connectivity through native device integrations, secure cloud-to-cloud connectors (including popular platforms like Zoom Rooms and MS Teams Rooms), and custom modules. For devices on local networks, Connect+ Edge extends visibility and control. Built with enterprise-grade security, scalability, and uptime in mind, the platform ensures full data separation between customers, adheres to strict security measures like SOC 2 Type 2, and complies with privacy regulations such as GDPR and CCPA. Additionally, Xyte Connect+ offers device manufacturers the ability to expose their brand, deploy self-service portals, leverage customer/device data for product enhancement, and monetize their cloud services through a revenue share program.

Features & Benefits

• Remote & End-to-End Device Management
  • Enables system integrators and MSPs to manage thousands of devices from various vendors through a single pane of glass, reducing the need for on-site visits.
• Enhanced Customer Support
  • Facilitates better and faster customer support by enabling remote troubleshooting, reducing truck rolls, and allowing for recurring revenue models through bundled services.
• Streamlined Operations & Reduced Downtime
  • Simplifies equipment management with centralized cloud-based controls, firmware version management, and immediate anomaly notifications to minimize operational disruptions.
• Universal Device Connectivity
  • Connects and manages devices from all supported brands via native integrations, cloud-to-cloud connectors, and custom modules using Xyte’s APIs.
  • Native integrations for thousands of devices without extra hardware.
  • Secure cloud-to-cloud connectors for third-party services like Zoom Rooms and MS Teams Rooms.
  • Custom modules leveraging Xyte APIs for any other device.
  • Connect+ Edge for visibility and control of devices on local networks.
• Enterprise-Grade Security & Scalability
  • Built for enterprise needs with robust security measures, ensuring data separation, high uptime through redundant infrastructure, and compliance with industry standards.
  • Full separation of data between customers for secure multi-customer management.
  • Redundant data center setup and multiple alerting platforms for high uptime.
  • Strictest security measures, including SOC 2 Type 2 and regular penetration tests.
  • Compliance with GDPR, CCPA, and other privacy measures.
• Manufacturer Enablement & Monetization
  • Allows device manufacturers to expose their brand, deploy self-service portals for customers, leverage device data for product enhancement, and monetize their cloud services via Xyte’s revenue share program.