ServiceNow's Configuration Management Database (CMDB) is a comprehensive solution designed to serve as a single, trusted system of record for all configuration item (CI) data. It aims to improve efficiency by sharing accurate data across the enterprise, enabling organizations to better manage their IT infrastructure and services.

Key Features

CMDB Workspace Central workspace for ensuring data accuracy, tracking activity, and deriving insights.

• Helps maintain data integrity
• Facilitates activity monitoring and analysis

Service Graph Connectors Seamless integration of external data from key IT systems.

• Enables comprehensive data collection
• Supports 360-degree insights

Data Acquisition Curates data from multiple sources with a 360-degree view of automated CMDB populated data.

• Consolidates information from various systems
• Provides a holistic view of IT infrastructure

Visualization and Reporting Comprehensive unified map for viewing business context and technical CI relationships.

• Offers clear visual representation of data
• Facilitates understanding of complex relationships

Benefits

Connect Multiple Systems Integrates relevant IT systems with certified Service Graph Connectors for 360-degree insights.

• Improves data consistency across systems
• Enhances decision-making with comprehensive information

Manage Digital Lifecycles Breaks down digital product silos with a unified system of record and action.

• Streamlines lifecycle management
• Reduces inefficiencies caused by siloed information

Automate Data-Driven Outcomes Populates and refreshes context quickly to understand risk and impact.

• Enables faster, more informed decision-making
• Improves risk assessment and management

Curate Trusted Data Continuously assesses data accuracy and enables trusted AI outcomes and audit data sets.

• Ensures data reliability
• Supports AI-driven insights and compliance efforts