Manage conduct risk with YakTrak

YakTrak supports conduct risk management, providing superior visibility over the conduct of your people with tools that help to mitigate risk and remediate breaches with coaching.

Improve your conduct risk management

Manage conduct risk by gaining superior visibility and insights into what your teams are doing

• Obtain critical insights over the conversations your frontline is having with customers
• Identify the key areas that require immediate coaching and development
• Give senior management the insights into breakdown reporting and trends over time
• Support risk assessment with critical reporting functionality
• Understand your organisation’s conduct risk volume details and risk categories
• Accurately track behavioural outputs and conduct risk remediation activities

Reduce conduct risk

Close capability gaps and improve performance

• Create workflows that mitigate conduct risk and remediate breaches with coaching
• Establish a consistent rhythm for coaching to improve capability and outputs
• Develop the conduct that you want to see
• Track goals, measure behaviour and easily report to refine coaching to maximise outcomes
• Support consumer interests with employee coaching and customer remediation workflows

Set your business up with unique real-time reporting

Powerful software to improve conduct risk outcomes in your business

• Customise dashboards to understand what your teams are doing
• Easily access powerful audit trails and workflows that are important to your company
• Gain access to real-time reporting for conduct risk assessment and regulatory compliance
• Bring all development activity, forms and documentation into the one place for oversight over performance and conduct risk
• Give senior managers the knowledge and tools to improve outcomes

Engage your employees

Improve employee experience and your workplace culture

• Reduce conduct risk by lifting engagement and creating a collaborative culture focused on improvement
• Empower people to take control of their own learning and goals
• Easily integrate YakTrak with your company
• Reward good conduct
• Reduce attrition by providing time for leaders to coach and develop their people