Concierge by Mad Mobile is an AI-driven clienteling and mobile POS platform designed to revolutionize the in-store retail experience. Powered by Amazon Bedrock, Concierge equips every retail associate with predictive insights, real-time intelligence, and a deep understanding of customer behavior. It’s not just an upgrade—it’s a reinvention of how retailers connect with customers and drive incremental sales. Concierge integrates seamlessly with existing systems, modernizing legacy POS architecture while preserving customizations. It enables retailers to unify their operations, personalize customer engagement, and boost revenue without additional ad spend.

Features

• AI-Driven Clienteling: Empowers associates with customer insights and segmentation to personalize outreach and increase engagement.
• Mobile POS (MPOS): Sell in-store and online items with flexible shipping and pickup options.
• Endless Aisle: Access and sell inventory beyond the physical store, enhancing product availability.
• Dashboard & Insights: Real-time analytics to monitor performance and drive conversions.
• Appointment Scheduling: Schedule in-store or virtual appointments directly from the web.
• Order Fulfillment: Fulfill online orders via shipping, in-store pickup, or curbside delivery.
• Easy Returns: Support for both in-store and curbside returns.
• Legacy POS Modernization: Extract core functions from legacy systems to build modern architecture and UX.

Benefits

• Increased Conversion Rates: 65% conversion rate on buy links shared.
• Higher Average Order Value (AOV): 33% increase in AOV through personalized engagement.
• Operational Efficiency: AI handles segmentation and insights, allowing associates to focus on customer interaction.
• Scalable Engagement: Enables strategic customer engagement initiatives across retail chains.
• Enhanced Customer Experience: Associates become personal shoppers, improving satisfaction and loyalty.
• No Rip-and-Replace Needed: Modernizes existing systems without costly overhauls.