BuildingLink Concierge & Front Office is a software-as-a-service platform designed to optimize and automate front desk and concierge operations in residential communities such as condominiums, co-ops, HOAs, and multi-family rental buildings. The solution centralizes key front office functions, including package tracking, incident and shift log management, visitor and contractor screening, suite instructions, parking permit issuance, and key management. Staff can efficiently screen and audit visitors, manage deliveries, and maintain a complete audit trail of all front desk activities. The system supports both web-based and offline (ConciergeLink) operation, ensuring uninterrupted service even during internet outages. Residents and staff can add or update suite instructions, manage visitor access, and handle parking permits through an integrated portal. The platform is configurable to each property’s unique policies and integrates with other BuildingLink modules for a seamless resident and staff experience.

Key Features

Package Tracking Automates the logging, notification, and pickup of resident packages.

• Tracks incoming and outgoing packages
• Notifies residents of deliveries
• Supports contactless pickup options

Visitor & Contractor Management Screens, tracks, and audits all visitors and contractors entering the property.

• Issues visitor badges and captures photos
• Maintains an audit trail for security and compliance
• Screens for health protocols (e.g., Covid-19)

Suite Instructions Centralizes and communicates resident-specific instructions to staff.

• Permission-to-enter, vacation, and realtor instructions
• Supports photo uploads and expiration dates
• Editable by residents or staff

Parking Permit Management Issues and tracks visitor parking permits based on suite or license plate.

• Configurable for different locations and times
• Residents access permits via the portal
• Printable on standard or receipt printers

Key Management Tracks key issuance and returns with a complete audit trail.

• Captures digital signatures and recipient photos
• Notifies management and residents of key activity

Incident Reporting & Shift Logs Records incidents, shift notes, and pass-on logs for staff accountability.

• Paperless logs and time tracking
• Facilitates handover between shifts

Offline Operation (ConciergeLink) Ensures front desk operations continue during internet outages.

• Locally installed application syncs with web version
• Supports all major front desk functions offline

Benefits

Operational Efficiency Reduces manual paperwork and streamlines front desk workflows.

• Centralizes all front office tasks
• Automates notifications and record-keeping

Enhanced Security & Compliance Improves tracking and auditing of visitors, packages, and keys.

• Maintains detailed audit trails
• Supports compliance with building policies and regulations

Resident Satisfaction Improves communication and convenience for residents.

• Timely notifications and self-service options
• Transparent handling of deliveries, visitors, and requests