Compliance management software that keeps business performance on track

Compliance management is important. Customer expectations and more demanding regulatory requirements mean you need a detailed view over the conversations your people are having with customers. You need to coach for the right behaviours and have the processes in place to remediate any breaches. YakTrak increases compliance visibility and improves risk management by supporting regular observation and coaching coupled with conduct workflows. If a breach occurs, you will know what happened, why it happened and the remediation that has occurred to mitigate it happening again.

Minimise risk in your business

Protect your organisation and mitigate risk 

• Monitor risk behaviours and track your organisation’s outcomes against the conduct risk and compliance criteria that you define
• Obtain superior insights over the regulatory-based interactions your frontline is having with leaders and customers every day
• Track the data that matters to see patterns and trends
• Provide compliance managers with a platform that allows them to observe customer interactions and report on issues to inform training interventions
• Understand risk volume details and key conduct categories
• Give executives and directors the insights into breakdown reporting and trends over time

Support compliance and remediation outcomes

Despite the best system, sometimes people make mistakes

• Improve team member observation cadence and tracking
• Easily flag issues and develop staff with coaching remediation to manage conduct breaches
• Monitor the remediation coaching and development that occurs with your people
• Track behavioural outputs and remediation activities
• Gain regulatory oversight and an audit trail of what your organisation does to coach breaches
• Align YakTrak’s workflows with your organisation’s processes

Compliance management that lifts capability

Develop the culture you want while getting the checks and balances you need

• Get an overview of how leaders and team members are progressing with development
• Monitor and document coaching conversations and schedule follow-up actions easily
• Set and track goals to improve capability
• Schedule regular conversations between manager and team members so development is embedded into the work experience
• Encourage regular coaching conversations so people are clear about what they are expected to do, and have the support they need to succeed

Gain confidence with YakTrak's compliance management system

Set your business up with a powerful management tool

• Customise workflows that can be easily integrated into your workplace processes
• Easily access evidence of coaching and customer remediation
• Quickly see the workflows that are important to you
• Get real-time insights and compliance, risk and people development reporting
• Gain a risk management tool that provides clarity over the behaviours that require developing

Make compliance and data easy

YakTrak is easy to use and integrate

• Get up and running quickly
• Optimised for mobile teams, phones and tablets
• Built-in accessibility for diverse workplaces

YakTrak’s software isn’t like other compliance management platforms

A compliance management platform that gives executives powerful oversight

• Risk management and performance management functions in the one solution
• Customised dashboards to provide important and daily insights
• Innovative UI to encourage daily usage
• APIs to support your integration needs
• Scalability to grow with your company