DISS-CO’s Complaint Management Software is a modular, cloud-based solution designed to centralize, automate, and secure the handling of complaints, whistleblowing, and incident reporting. The platform leverages artificial intelligence and blockchain technology to ensure data integrity, confidentiality, and compliance with international regulations like GDPR and ISO 27001. Its no-code customization, multilingual support, and integration capabilities make it suitable for organizations of all sizes seeking efficient, scalable, and legally compliant complaint management.

Key Features

Centralized Complaint Management Streamlines all complaints and reports in one secure, accessible platform.

• Central repository for complaints, whistleblowing, and incident reports
• Accessible by authorized staff, reducing information silos

Automated Workflows Ensures efficient processing from receipt to resolution.

• Automated case routing and status tracking
• Real-time notifications and reminders

Customizability Adapts to organizational branding and process needs.

• No-code customization of landing pages, forms, and questionnaires
• Corporate identity design options (logo, colors, fonts)

Multilingual Support Supports global teams and users.

• 50+ languages available, with AI-based translation API
• Customizable language options per edition

Data Security and Compliance Protects sensitive information and meets legal requirements.

• ISO 27001 certified, GDPR compliant, hosted in the EU
• End-to-end encryption, blockchain-based data integrity
• Dual control and deletion logs for compliance

Collaboration Tools Facilitates teamwork and task management.

• Kanban board, task assignment, and management dashboards
• Encrypted internal and external communication, live chat

Scalability and Integration Grows with organizational needs and connects with other systems.

• Multiple editions (Basic, Silver, Gold) for different scales
• REST API for integration with external SaaS and databases

Benefits

Increased Efficiency and Satisfaction Reduces manual effort and improves user experience.

• Automated workflows minimize errors and delays
• Real-time analytics offer actionable insights

Enhanced Security and Trust Builds confidence in reporting and compliance processes.

• Blockchain ensures data immutability and auditability
• Confidential and anonymous reporting options

Regulatory Compliance Reduces risk of non-compliance and associated penalties.

• Built-in compliance with GDPR, ISO 27001, and industry-specific laws
• Automated deletion routines and audit trails

Easy Implementation and Customization Reduces IT burden and accelerates deployment.

• Quick setup, no IT resources required
• Highly customizable to fit unique business needs