ZINFI’s Community Management is a cloud-based module within the Unified Partner Management (UPM) platform, designed to facilitate structured communication, collaboration, and knowledge sharing among partners, users, and groups in a secure online environment. It operates as a discussion forum where users can create, share, and respond to posts, attach files, and manage access based on roles, country, or language. The module supports both formal and informal interactions, enabling organizations to foster engagement, solve problems, and accelerate project outcomes without the need for face-to-face meetings.

Key Features

Community and Posts Integration Enables structured online discussions and collaboration.

• Users and groups can create, post, reply, and like posts.
• Supports sharing to relevant users/groups by country and language.

Integrated HTML Editor and File Attachments Rich content creation and sharing within posts and comments.

• Attach presentations, spreadsheets, PDFs, images, audio, and video files.
• Design posts with images and formatted text using the HTML editor.

User and Group Collaboration Facilitates targeted communication and engagement.

• Communities can be organized for specific topics or projects.
• Access and visibility managed by administrators.

Advanced Moderation and Notifications Ensures secure and managed participation.

• Admins can ban/unban users and manage tooltips.
• Auto-email notifications for new posts and replies; reply via email supported.

Search and Filtering Efficient discovery of relevant discussions.

• Enhanced filters by group, date, and other criteria.
• Search-enabled for both communities and posts.

Benefits

Enhanced Collaboration and Knowledge Sharing Improves organizational communication and problem-solving.

• Enables distributed teams to brainstorm and exchange ideas efficiently.
• Reduces the need for physical meetings, saving time and resources.

Increased Engagement and Productivity Drives project outcomes and partner involvement.

• Facilitates faster decision-making and project execution.
• Helps close more deals and drive revenue through active partner participation.

Streamlined Community Management Simplifies administration and user participation.

• Granular access control and moderation.
• Automated notifications keep all stakeholders informed and engaged