Overview

StarRez Room & Roommate helps housing teams streamline room assignments and roommate matching while giving residents self-service tools to choose rooms, form roommate groups, complete roommate agreements, and access selections on desktop or mobile. The solution emphasizes reduced staff workload, higher resident satisfaction, gender-inclusive housing options, configurable roommate questionnaires, reporting on agreements, and integration with the broader StarRez platform for payments, occupancy data and security compliance.

Features and Capabilities

• Resident self-service: Residents can browse available rooms and suites, self-select accommodations, and assign roommates via mobile or desktop—reducing manual assignment work.
• Advanced roommate matching: Configurable questionnaires and matching logic help pair compatible residents and minimize conflicts.
• Roommate group management: Create, verify, and oversee roommate groups; staff can track and enforce completion of roommate agreements.
• Gender-inclusive housing support: Residents may self-select roommates regardless of biological sex to support inclusive housing policies.
• Mobile-first experience: Access and complete roommate flows on mobile and desktop with the same experience; residents can make choices on the go.
• Reporting & auditability: Generate reports on roommate agreements, selection outcomes, occupancy statistics and satisfaction metrics for data-driven decisions.
• Revenue & payments integration: Supports self-service payments and storefront capabilities (for revenue-generating services), integrated with StarRez payment flows.
• Security & compliance: Built to operate with SOC2/PCI readiness, GDPR support and other controls that protect resident data.