Overview

Shield’s Proactive Surveillance is an AI-powered communications compliance platform designed to capture, monitor and analyze enterprise communications across email, chat, voice, video, trade systems and files. It applies a multilayered approach — lexicons, machine learning models and behavioral context — to provide broad coverage and reduce false positives, surfacing the highest-risk interactions for review. The platform aims to simplify onboarding and day-to-day operations through an intuitive UI and customizable workflows while embedding security and auditability across the stack.

Features and Capabilities

• **Coverage & Ingestion: **Capture and ingest communications from 100+ data sources (email, chat, mobile, social, voice, video, trade systems and files) to provide near-total visibility across enterprise comms.
• **Multilayered AI & Lexicons: **Combines pre-built lexicons with multiple machine-learning models and scenario engines so alerts reflect context and intent — not just keyword matches — reducing false positives.
• **Proactive Supervision & Escalation: **Automated workflows route the right conversations to the right reviewers, enabling proactive first-line supervision and quicker remediation of risky interactions.
• **MNPI & Info-Barriers: **Dedicated controls to monitor, detect and protect against insider trading and material non-public information (MNPI) leaks with info-barrier monitoring and policy enforcement.
• **Explainability & Investigations: **Explainable alerts with contextual metadata, timelines and collaboration tools to streamline investigations, case management and self-service exports for eDiscovery.
• **Security & Compliance: **Security engineered into the architecture (distributed, hardened releases and embedded security practices) plus audit trails and records management for regulatory compliance.
• **Deployments & Integrations: **Cloud-native, supports rapid deployments and integrates with common collaboration platforms (video/meeting tools, chat, enterprise systems) to extend surveillance coverage to modern communication channels.
• **Operational Efficiency: **Intuitive UI and automation reduce manual review burden, accelerate onboarding and adoption, and allow compliance teams to focus on high-value cases.