Overview

8x8's Communication APIs offer a comprehensive, no-code Communications Platform as a Service (CPaaS) that empowers businesses to integrate voice, video, and messaging functionalities into their applications. This unified platform facilitates customer engagement across various channels, including SMS, WhatsApp, and more, without the need for complex coding. By leveraging 8x8's APIs, organizations can enhance customer interactions, streamline workflows, and improve overall communication efficiency.

Features and Capabilities

• Omnichannel Messaging: Engage with customers on their preferred channels, such as SMS and WhatsApp, to offer support, schedule appointments, and run promotions, achieving open rates up to 98%.
• Voice Integration: Incorporate secure voice solutions into applications and workflows, enhancing team and customer communication through features like calling, notifications, text-to-speech, in-app communication, and voice IVR.
• Video Interaction: Provide real-time video experiences to customers' mobile devices with a single click—no downloads required. Ideal for troubleshooting, support escalation, KYC security, and virtual consultations.
• Authentication and Fraud Prevention: Protect customer data and privacy with 8x8's authentication and fraud prevention solutions, which detect and block fraudulent traffic, allowing businesses to focus on genuine customer connections.
• High-Volume SMS: Schedule messages and automate workflows to efficiently manage large-scale SMS communications.
• Messaging Apps Integration: Connect with customers across various messaging platforms through a single API, streamlining communication efforts.
• Voice Features: Enhance interactions with secure voice features, including tailored text-to-speech messages at scale.
• Video Support: Offer customer support through video and Jitsi® APIs, enabling face-to-face interactions within applications.
• Authentication and Fraud Prevention: Easily verify users and prevent fraud, ensuring secure and authentic customer interactions.