Overview:

Unifocus Communications is a cloud‑based hospitality communications platform that connects teams, guests, and operational feedback into a single, real‑time system. It consolidates critical communication functions—including staff collaboration tools, guest messaging, and sentiment surveys—directly into a hotel’s daily workflows. The goal is to eliminate fragmented communication across radios, emails, and third‑party apps by embedding communication where work actually happens. Every message, request, or insight is tied to actionable tasks that improve team coordination, guest engagement, and operational performance.

Features and Capabilities:

• Staff Collaboration:
  • Real‑time team messaging tied to schedules, task lists, and service workflows.
  • Built‑in moderation and admin controls for visibility and permissions.
  • Integrated knowledge tools like AskAI for instant SOP guidance.
  • Mobile training paths with role‑based assignments.
• Guest Messaging & Engagement:
  • Live chat between guests and staff via native or web apps.
  • Automated chatbot support and service routing.
  • Mobile check‑in, digital keys, and contactless guest requests.
  • In‑app room controls and F&B ordering integrated with POS systems.
• XiQ Surveys & Feedback:
  • Custom survey building with multi‑language and conditional logic.
  • Real‑time sentiment analytics and negative feedback alerts.
  • Feedback triggers service ticket creation and routing.
  • Guest profile linkage for personalized follow‑up.
• Operational Integration:
  • All communication modules tightly embedded in scheduling, service, and operational systems.
  • Eliminates reliance on siloed tools and external messaging apps.
  • Real‑time notifications and escalation pathways improve service outcomes.