Communication Monitoring

Maintain a 360-degree view of your customers’ communication life cycle through comprehensive dashboards and reports. Generate real-time reports and track delivery of communications across various channels, including print, e-mail, and web. Meet your compliance and audit requirements by capturing and archiving detailed communication logs.

Features

• Real-time Monitoring - Comprehensive tracking of communication across all channels, using dashboards for a holistic view - Customizable dashboards tailored for department and business needs
• Batch Communication - Batch communication dashboard with filters for schedule, job, status and/or timestamp - Pause, retry, resume, and stop capabilities to control high volume communication batches
• Alerts and Notifications - Automatic alerts and notifications of communication generation and distribution status - Monitoring of read, unread, or bounced communications, as well as click rates of promotional offers
• Flexible Reporting - User-defined customizable reports to suit business needs - Detailed operational reports with graphs, charts, and drill downs - Multiple dashboard views for ease of comprehension - Export of monitoring data to various formats including Microsoft Excel
• Secure Archival and Access - Archival of monitoring logs to meet audit and compliance requirements - Access to dashboards and reports based on department and role