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Communication GenerationNewgen

Newgen’s Communication Generation platform automates the creation of personalized customer communications. It enhances engagement by ensuring consistent and timely messaging across various channels, improving customer experience and operational efficiency.

Vendor

Vendor

Newgen

Company Website

Company Website

Product details

Communication Generation

Generate highly personalized batch, on-demand, and interactive communications. Enable job-based generation and scheduling of output cycles based on your customers’ preferences. Also, deliver consistent communications in real time by leveraging an exhaustive gallery of templates and information from enterprise applications and systems.

Features

  • Real-time and Ad-hoc Communications - Real-time communication generation with access to customer information - Ad-hoc communication generation from website, mobile, or business applications
  • Personalized Correspondence - Relevant, targeted communications based on customer profiles - Interactive editor for controlled and permission-based editing of the document to support one-on-one correspondence
  • Scheduling and Monitoring - Job-based output scheduling, especially for communications such as bills, financial statements, and policies - Controlled and permission-based editing for reduced errors
  • No-code Development Environment - User-friendly, no coding document generation tool - Output optimization through automatic sorting and bundling of documents
  • Reporting and Collaboration - Real-time status monitoring through detailed operational reports - Concurrent collaboration for reviews and approvals
  • Data from Multiple Sources - Integration with a template gallery and various applications - Core systems integration for automatic data population from enterprise systems