CommSuite Voice is a proven, carrier-grade, cloud-based solution designed specifically for mobile network operators to deliver advanced voice, video, and text messaging services to their subscribers. Installed on tens of millions of devices, it aims to boost subscriber satisfaction while generating new revenue streams through value-added services. The solution provides a best-of-breed on-device experience, featuring a carrier-branded user interface and familiar voice features, which collectively help increase subscriber adoption and engagement. It modernizes traditional voicemail by allowing users to manage voice messages much like email, including the ability to create custom folders, flag important messages, and auto-forward messages to an inbox, with an optional voicemail-to-text transcription service for further convenience. This intelligent and modern platform enables mobile operators to easily transition from expensive legacy infrastructure, offering advanced services that can be added incrementally. Its self-provisioning system connects directly to the client, significantly reducing customer care calls and streamlining operations. By combining multiple services into a single, extensible platform, CommSuite Voice provides a smart voicemail experience that enhances customers’ messaging experience and supports a winning freemium model, ultimately improving customer satisfaction and increasing revenue from value-added services.

Features & Benefits

• Branded & Carrier-Grade Solution
  • A proven, reliable, and customizable voicemail solution specifically designed for mobile network operators.
• Enhanced Subscriber Experience
  • Delivers advanced voice, video, and text messaging services with a user-friendly, carrier-branded UI, leading to increased subscriber adoption.
• Email-like Voicemail Management
  • Allows subscribers to manage voice messages like email.
  • Create custom folders
  • Flag important messages
  • Auto-forward messages to inbox
  • Optional voicemail-to-text transcription
• Seamless Legacy Transition
  • Facilitates easy migration from existing expensive legacy infrastructure.
• Incremental Service Addition
  • Enables mobile operators to add advanced services incrementally, offering flexibility and scalability.
• Reduced Customer Care Load
  • Features a self-provisioning system that connects directly to the client, significantly reducing inbound customer support calls.
• Cloud-Based & Revenue Generating
  • A robust cloud-based solution that drives critical business growth and supports a freemium model to boost value-added services revenue.