Overview

Truly unified shopping experiences start here.

commercetools is the first and only commerce platform to seamlessly unify digital and physical store operations. Our powerful industry-leading solution enables you to consolidate all your product information, customer data and sales transactions onto a single backend, managing updates in real-time and providing accessibility across all customer-facing channels. With this single source of truth, every interaction — discovery, checkout, returns and refunds — is smooth and consistent. No matter where your customers start their journey, which channels they visit or make a purchase, they experience high-quality, connected commerce at every touchpoint.

Unify everything. Maximize success.

Reduce system complexity, cut operational costs and allow your teams to focus on growth instead of managing multiple solutions and tools. By streamlining all commerce operations onto one platform that works everywhere, you improve every experience — for your employees and customers.

Benefits

Give your associates access to deep product and customer information, improving their ability to provide personalized, high-quality service — all without having to install new hardware.  Better insights Access to real-time data including customer/order/inventory/loyalty information. More sales Did you know that 93% of consumers are likely to buy when helped by a knowledgeable associate? Enhanced shopping experience Easy-to-use interface empowers store associates to provide better customer support.

Capabilities

Enable any way to pay Accept all major payment methods in your stores, including credit cards, debit cards, digital wallets, gift cards, cash, pay-by-account/debtor account, and pay-by-link. Manage your cash flow Accurately manage and audit your in-store cash through detailed counts, transfers, bank deposits, and more. Streamline sales with connected hardware Manage your payment ecosystem and physical devices including locations, workstations, cash drawers, printers, PEDs, scanners and safes. Simplify refunds and returns Accept and process returns and refunds—whether with or without a receipt—for in-store or online purchases, in accordance with your business rules. Flexible receipt options Offer customers the freedom to choose printed or emailed receipts based on your store settings. Effortlessly generate gift receipts for hassle-free gifting. Intuitive Admin Portal Easily manage your entire organizational setup—currency, location, reporting, and user roles—without relying on IT, ensuring smooth and efficient operations.