Almaden’s Collective IQ® ITAM, previously known as SmartCenter™, is a cloud-based IT asset management technology designed to position IT as a strategic business agent within companies. It delivers comprehensive visibility and proactive management of IT assets, leading to optimized investments, enhanced operational efficiency, and robust compliance. The solution requires no infrastructure investment, is simple to install, and provides immediate business benefits. Collective IQ® ITAM significantly improves the helpdesk experience by analyzing and prioritizing common incidents, offering high automation capabilities for quick resolution and improved end-user satisfaction. It captures and analyzes all end-user interactions with devices and technologies, providing crucial visibility and predictive improvement actions, addressing the challenge of managing what is unknown. Unlike static inventories, Almaden’s solution provides live, real-time inventory data, essential for maintaining compliance, bolstering information security, and directly supporting strategic decision-making and technology investments. The continuous Asset Discovery feature actively scans and identifies all assets on the network, including Windows, Mac, Linux devices, and network hardware like switches, routers, and NAS via SNMP, ensuring comprehensive tracking and mitigating security risks from untracked devices. For Software Asset Management, Collective IQ® ITAM offers up-to-date visibility into software versions, license agreements, purchase invoices, and warranty periods, preventing unnecessary costs and audit-related fines. It also measures software utilization to optimize contracts and resource allocation. The platform simplifies and automates complex software deployment and updates across the entire environment or for specific assets through a unified console. Furthermore, its Smart Remote Access solution provides secure, agile remote control over computers and IT assets, crucial for supporting remote workforces and resolving issues with minimal operational impact. Geolocation capabilities allow businesses to map and track IT asset movements in real-time and historically, identifying unauthorized relocations. Software Approval features enable complete mapping and categorization of company software, automatically identifying and uninstalling non-compliant, malicious, or unsupported applications to maintain security and compliance. Complementing this, Software Removal ensures thorough uninstallation, managing dependencies and cleaning up residual artifacts. By tracking software usage by user, device, and time, Collective IQ® ITAM helps manage license spending and ensures productivity by guaranteeing software availability when needed. It also offers Performance and Capacity analysis, predicting resource consumption to identify bottlenecks and optimize resource allocation. Finally, Collective IQ® ITAM integrates seamlessly with other IT Operations systems like ITSM, ERP, BI, and CMDBs, and offers APIs to automate processes like software distribution and removal, enhancing overall IT oversight and control.

Features & Benefits

• Helpdesk Efficiency
  • Analyzes and prioritizes common incidents with high automation, improving resolution time and end-user experience.
• Experience-Based Solution
  • Captures and analyzes end-user interactions with devices and technologies, providing visibility and predictive improvement actions.
• Live, Real-time Inventory
  • Delivers continuous, up-to-date inventory data critical for compliance, information security, and strategic decision-making.
• Continuous Asset Discovery
  • Continuously scans and discovers all assets on the network, including Windows, Mac, Linux devices, and network hardware via SNMP, ensuring comprehensive tracking and security.
• Software Asset Management (SAM)
  • Provides up-to-date visibility into software versions, license agreements, purchase invoices, and warranty periods to optimize costs and ensure compliance.
• Software Deployment
  • Automates software distribution and updates across the entire environment or for specific assets via a unified console.
• Smart Remote Access
  • Enables secure and agile remote access to computers and IT assets, essential for supporting users and resolving issues with minimal operational impact.
• Geolocation
  • Maps and tracks the real-time and historic location of IT assets, identifying unauthorized movements.
• Software Approval
  • Allows complete mapping and categorization of company software, automatically identifying and uninstalling non-compliant, malicious, or unsupported applications.
• Software Removal
  • Manages software installations and dependencies, ensuring effective cleanup of artifacts during deinstallation to maintain compliance and security.
• Software Usage Measurement
  • Tracks software usage by user, device, and time to optimize license spending and maximize productivity.
• Performance and Capacity Planning
  • Analyzes and predicts the consumption of computing resources to identify bottlenecks, budget, and allocate resources effectively.
• Integration and Automation
  • Integrates with ITSM, ERP, BI, CMDB, and other IT Operations systems, offering APIs to automate software distribution and removal processes.