Serrala offers a comprehensive Collections and Disputes solution designed to reduce Days Sales Outstanding (DSO) and improve working capital. The software leverages best-practice strategies, AI collections scoring, and intelligent process automation to centralize and standardize processes while enhancing customer engagement.

Key Features

Collections Management Streamline debt recovery processes

• AI-powered collections scoring
• Best-practice debt recovery strategies
• Automated escalation of open items

Disputes and Deductions Handling Efficiently resolve customer issues

• Faster dispute resolution
• Automated deduction coding
• Centralized visibility of cases

Process Automation Enhance operational efficiency

• End-to-end automation
• Intelligent integration with existing systems
• Rapid deployment with plug-and-play approach

Benefits

Improved Financial Performance Optimize cash flow and reduce bad debt

• Reduce DSO and increase liquidity
• Lower collection costs and bad-debt write-offs
• Achieve automation rates of 85+%

Enhanced Efficiency Streamline collections and dispute processes

• Increase debt collections efficiency by 50+%
• Reduce deduction coding time by 60%
• Decrease dispute case volume by up to 20%

Better Customer Engagement Improve customer experience and collaboration

• Centralized communication platform
• Faster resolution of disputes and deductions
• Effective collaboration with internal teams and external providers