Collections 2.0 Suite

Eltropy’s Collections 2.0 Suite is a comprehensive, AI-powered platform designed to modernize debt recovery for credit unions and community financial institutions. It combines empathy, automation, and digital engagement to streamline collections workflows, reduce delinquency, and improve member relationships through secure, omnichannel communication.

Features

• Automated outreach campaigns via text, email, and mail
• Smart campaign workflows tailored to member behavior
• Branded self-service payment portals
• Real-time dashboards and reporting
• AI-powered engagement and assistance
• Personalized messaging aligned with brand tone
• Seamless integrations with Core, CRM, LOS, and Contact Center systems
• Secure document sharing and e-signature support
• Multi-channel communication including voice, video, and chat

Capabilities

• Workflow Automation: Streamlines outreach, reminders, and payment collection with minimal manual effort.
• AI-Driven Optimization: Uses behavioral insights to personalize messaging and improve recovery rates.
• Self-Service Enablement: Empowers members to resolve balances independently through intuitive portals.
• Data Visibility: Provides full transparency into engagement and payment activity via real-time analytics.
• System Integration: Connects with over 35 platforms to unify collections processes across the tech stack.
• Scalable Outreach: Supports consistent messaging across thousands of accounts with automated delivery.

Benefits

• Reduced Delinquency: Achieves up to 20% drop in delinquency within the first month.
• Increased Collections: Delivers up to 51% quarter-over-quarter growth in recovery.
• Improved Member Experience: Offers empathetic, non-intrusive communication that builds trust.
• Operational Efficiency: Frees up staff to focus on complex cases while automating routine tasks.
• Higher Engagement: Text and email outreach significantly outperform traditional calls in response rates.
• Scalable Impact: Proven success across 240+ financial institutions with over $59M collected annually.